Thomson Paediatric Centre is looking for a Senior Staff Nurse to take charge of the day-to-day administrative and operational running of our clinic. As the clinic in-charge, you'll be the main point of accountability for how smoothly the clinic runs day-to-day.

What you'll do

• Take ownership of daily clinic operations, acting as the operational lead and first point of contact for administrative matters, patient registration, scheduling and queue management.
• Manage billing, invoicing, payment collection and claims submission, resolving discrepancies quickly and accurately.
• Coordinate procurement, inventory and vendor relationships to keep the clinic well-stocked and running efficiently.
• Oversee and coordinate the roster for front-counter and administrative staff, and guide/train Clinic Assistants.
• Ensure clinic documentation and processes stay aligned with licensing requirements, supporting audits when needed.
• Act as the go-to person for patient/parent feedback and service recovery, escalating complex matters where needed.
• Represent the clinic's operational interests when liaising with Finance, HR, Facilities and our Paediatricians on administrative and scheduling matters.
• Provide clinical support/back-up during staff shortages or peak periods, within your scope of practice.