Conduct basic audiological assessments o Use of 2 patient identifiers

o Obtain case history from patients and caregivers o Competent in otoscopy, Pure Tone Audiometry, Immitance test

(Tympanometry and Acoustic Reflex), Eustachian tube function test, Speech test and Otoacoustic Emission test

o Accurate recording and uploading of audiometric test results, and charging on

Electronic Medical Record (EMR) system o Interpret audiometric results for patients, caregivers and health care professionals involved

o To provide counseling services to patients, parents and all concerned

o To provide Hearing Aid Services/Management

▪ To conduct hearing aid evaluations where patients are given information regarding hearing aids in general, how it helps, and types, features, costs and benefits.

▪ To assist patients in the selection and recommendation of appropriate hearing aids and actual trial on patients.

▪ To perform hearing aid fitting where patients are fitted with chosen hearing aid, help them get familiarize with the device, warranty, proper care and general maintenance.

▪ To monitor the progress of the patient by regular hearing aid follow-ups.

Verify and fine-tune hearing aid setting/fitting by REM, interview and functional gain testing to determine the benefit after hearing aid fitting. Conducts outcome measures to determine the benefit hearing aid fitting.

▪ To perform impression takings for ear moulds and swim plugs.

o Assist in Hearing Aid Services

▪ Troubleshoot hearing aids and accessories, and decide on appropriate action

▪ Assist patients with hearing aid spare-part replacements

▪ Send the hearing aid for repair if necessary o Sub-specialties

▪ Middle Ear Implant Management - To provide fitting and tuning of various devices and necessary rehabilitation for adjustment to listening with implant amplification systems

▪ Cochlear Implant Management - To provide fitting and tuning of various

CI devices and necessary rehabilitation for adjustment to listening with implant amplification systems

Secondary Responsibilities

• To liaise with clinicians, audiologists, technicians, nurses, clerical staffs, BME engineers, equipment vendors and hearing device distributors

• To coordinate audiometric findings with medical, educational, social and behavioral diagnostic data; interpret audiometric results for patients, health care and allied professionals

• To refer to related medical, educational and other professional groups such as medical social workers

• To liaise with third party for equipment maintenance and ordering consumables • Other general duties: o Perform daily calibration of equipment

o Monitor and keep records of clinic consumables and hearing aid stocks o To facilitate ordering, shipping and receiving of hearing aids and implant and its accessories

o Ensure all equipment are kept on regular preventive maintenance and well documented

o Ensure all IT risk mitigation measures are in placed

o Writing meeting minutes and reports o Collate monthly patients’ statistics

• Assist in planning of staff roster

• Supervise new/junior audio technicians and provide on-the-job training, if necessary

• Stay updated with new instrumentation, techniques, and procedures by attending workshops, seminars, and in-service education classes

• To provide in-service lectures to clinic staff and in-house lectures for medical officers on basic audiology topics and updates

• To be involved in research activities as co-researcher

• Attend to ad-hoc assignments assigned by Reporting Officer