Full Time

Program Coordinator / Patient Service Associate (NUHS@Home)

Singapore
Patient Service Associate
Job ID:
OziUy6n7ChRoic0PpN4o
Work Schedule:
AM / PM

As a Programme Coordinator for NUHS@Home, you will play a vital role in the coordination and management of our patients' care. We're looking for people with new ideas and a can-do attitude. People who are willing to think outside the box and embrace innovation. People who never give up and are always striving to improve. If you're a proactive problem-solver who is passionate about healthcare and wants to be part of an exciting new home hospital service, we want to hear from you.

 

Job Responsibilities

  • Involve in the planning, assessment, and monitoring of our program to ensure that we are providing the best possible care to our patients;
  • Coordinate with external vendors to arrange for transport and courier deliveries;
  • Coordinate with NUH & cross hospital BMU to manage bed requests;
  • Coordinate with multi departments across NUHS to schedule appointments & other services as requested by the clinicians;
  • Perform patient admissions, discharges and transfers on Electronic Medical Record (EMR) system;
  • Conduct financial counselling to patient/NOK on the estimated NUHS@Home bills, available subsidies, various payment schemes and mode of payment.
  • Assist patient to complete various modes of payment forms. Ensure proper documentation and follow up for all inflight case until patient discharge. 
  • Export reports from electronic medical records system and import data into relevant channels timely to facilitate information retrieval for the clinical team.


Requirements:
  • Diploma in any discipline;
  • Able to converse in English & mother tongue language (Chinese/Malay/Tamil);
  • Computer literate and be proficient in Microsoft applications;
  • Be willing to work outside of working hours (E.g. weekends and/or public holidays);
  • Able to cope with and work in a fast paced environment;
  • Must be a good team player with positive work attitude;
  • Prior knowledge/working experience in a hospital setting is an added advantage.


National University Health System