The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

Duties & Responsibilities

• Manage service point operations assigned

• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems

• Work with other department managers to ensure a positive experience for patients along the continuum of care

• Ensuring facilities are patient friendly and safe

• Partner the department managers (Ops & Admin) in achieving customer satisfaction targets

• Responsible for devising innovative services to continually improve service levels and delight customers

• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached

• Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business

• Manage a group of non-nursing staff providing services in service points.

• Conduct appraisals for non-nursing staff

• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.

• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.

• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems

• Participate in committees and other tasks as assigned

• Job rotations to other operational areas after 3 years