Service Operations

• Align activities and processes required for service delivery across the division
• Drive quality improvement and process optimization initiatives
• Support grant management administration such as project funding application and progress report submissions
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility, manage project scope, schedule and costs using appropriate techniques
• Create and maintain comprehensive project documentation

Operations Intelligence

• Work closely with internal and external stakeholders to understand various key work processes, gain better insight into a business problem and formulate data-driven approaches to resolving them, analyze and draw conclusions for presentation to management
• Develop detailed operation strategy, measure and track operational performance to ensure the successful completion of short and long-term goals
• Keep abreast of market trends, developments, and regulatory requirements and provide analyses for insight
• Build, assess and maintain operational resilience for business continuity, including risk management to minimize operational risks

Others

• Support Division business development and planning needs
• Coordinate sector partnerships and engagements, where relevant
• Support Division needs for corporate compliance and/or relevant services
• Perform other related duties as assigned