Full Time

Assistant Manager (AH Surgical & Specialised Services)

Singapore
Manager
Job ID:
Q4TyJ80h63nCS37FgIR4
Work Schedule:
5 Days

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes, learning & growth perspectives.


Duties and Responsibilities: 

  • Manage service point operations assigned.
  • Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems.
  • Responsible for devising innovative services to continually improve service levels and improve patient care.
  • Responsible for achieving volume and financial targets for clinical targets assigned.
  • Manage services through annual financial budgeting and regular reviews with clinical heads, and development of new services.
  • Manage a group of non-nursing staff providing services in service points. Conduct appraisals for non-nursing staff.
  • Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
  • Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
  • Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems.
  • Participate in committees and other tasks as assigned.
  • Job rotations to other operational areas after 3 years.


Requirements:
  • Degree in any discipline 
  • Minimum 3 years’ work experience in healthcare industry
  • Healthcare operational experience will be advantageous although not necessary
  • Analytical, quantitative with strong communication skills (written and verbal)
  • Proficient in Microsoft Word / Excel / Powerpoint
  • Ability to multi-task and work under tight timelines
  • Good analytical and organization skills
  • Excellent communication, problem solving, presentation, negotiation and interpersonal skill
Alexandra Hospital