This role reports to the Deputy Clinic Manager/Clinic Manager/Cluster Clinic Manager of the practice. Bridgepoint Health is an operating entity of Sheares Healthcare. This is a patient facing role in a fast-growing ambulatory care group. This role involves patient management and physician support. You are expected to function independently and work well within a group of like-minded staff looking to deliver the best possible care to our patients.

The Role

• Ensure that the clinic is in working order prior to start of clinic shift.
• Ensure that opening balance of petty cash is accurate and working order of POS systems.
• Top up consumables in Doctor's/treatment room.
• Register patients and checking of eligibility with government and corporate benefits.
• Updating TPA benefits in CMS to ease post consult and payment process.
• Ensure that right medication, right dosing, right quantity and right administrative route is dispensed accurately to the right patient.
• Assist the clinician in minor procedures/Chaperoning.
• Perform minor procedures (e.g. ECG) and taking of patient’s vitals and to update in CMS.
• Assist patients in making follow up appointments and scheduling of visits.
• Washing of medical devices and equipment’s and performing sterilization (autoclave).
• Follow up on administrative tasks, scanning and sending of documents (referrals, labs, radiology) into the patient portal / clinic management system.
• Perform administrative duties such as daily fridge temperature recording, sharp box disposal and attendance tracking.
• Replenishment of medications and consumables as required.
• Closing of shift, including tallying of daily takings against payment mode.
• Perform timely claims (e.g. HSG, CHAS, Medisave, TPA).
• General housekeeping of the clinic.
• Attending to inbound enquiries from patients via various channels (WhatsApp, phone, e-mails).
• Follow up on administrative processes in a timely manner (benefits check and referrals).
• Tracking and releasing of patient reports.
• Liaise with vendors (e.g. laboratory and radiology) for collection of samples and receiving of reports.
• Ensure all medical devices are in working order daily.
• Other duties assigned by Deputy Clinic Manager/Clinic Manager/Cluster Clinic Manager and Clinic Head Physician.