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1) Endoscopy and OT Listing
Ensure that the Operating Theatre and Endoscopy Centre Lists are arranged accordingly and efficiently.
Reminder calls and confirmation of procedural appointments with patient for all surgical areas
Ensure that the daily scheduling of the various procedures is done in a timely and organized manner.
Able to provide financial counselling & Bowel Preparation instructions for Direct Access Patients
Provide adequate information to patient with regards to their scheduled operation
2) Contact Centre Responsibilities
Assist in providing solutions and advice on enquiries for patients.
Provide adequate information to patient with regards to their scheduled operation
3) Administrative Responsibilities
Assist in providing solutions and advice on enquiries for patients.
Work with other department stakeholders to ensure that the patient has a smooth journey with Alexandra Hospital for their procedure.
Upkeep Surgical Call Centre’s readiness on downtime policies, with resources for downtime available in the clinic.
Participate in quality improvement project and assume other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executives.
Support supervisor in daily tasks, review and streamlining of work processes.
Candidate must possess at least “A” Levels/Diploma
Proficient in computer skills
Team player with good communication and interpersonal skills
Able to multitask and work in a fast-paced environment.
Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed.
When required, candidates should be comfortable with shift work.
This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.
